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+86 18346980860 ming278456595@gmail.com

FAQ

 General

1.What are Water Flow Heart business hours?
Water Flow Heart is available to shop online 24/7!
Our regular business hours for shipping and customer service are Shipment within two working days after order payment.

2.What is your return/exchange policy?
You can find our returns and Exchange policy HERE.

3.Are your products ethically produced?
Yes, Water Flow Heart is committed to this policy and conducts business in an ethical, legal, and socially responsible manner. This commitment extends to suppliers and other associated external resources with which we chose to do business. We purchase goods and services to the highest standards of ethical and environmental trade practices to include safe working conditions and the protection of workers across our supply chain.

4.How can I contact you?
Any inquiries email us at ming278496595@gmail.com
Please do not send multiple emails on the same question. We answer all our emails in the order received. If you email us outside of business hours, we will respond when we return to the office. Please expect a longer response time if emailing over the weekend or holiday(s).

Product

1.Base Metals
●Gold plated rose gold plated, and rhodium-plated rhodium-plated pieces have a brass base
●Gold vermeil and rose gold vermeil pieces have a sterling silver base
●Gold-filled is composed of a thick solid layer of gold bonded to a base metal.

2.How do I care for my jewelry?
With the proper care, your Water Flow Heart jewelry can last a long time.
Sterling Silver Care: Sterling silver jewelry can be passed down from generation to generation with the proper care. We encourage you to wear your silver every day! Silver that is used regularly needs less care. Silver can tarnish when it is exposed to salt, air, and products containing sulfur in rare cases.

Gold Filled / Gold/Rose Gold Vermeil / Gold/Rose Gold/Rhodium Plated: We encourage you to remove your jewelry before showering, exercising, and swimming. Gold Filled, Vermeil & Plated jewelry can tarnish when in contact with perfumes, lotions, or hair products. Please avoid harsh chemicals such as bleach, oil, jewelry cleaners, or polishing cloths, affecting the finishing. To help keep your jewelry looking beautiful, store it in a Girls Crew dust bag, sealed plastic bag, or dry cloth bag.

Piercing Style Earrings - Surgical Steel with Gold Plated over Brass Pendant: These earrings have a surgical steel post and ball backing, making them perfect for mild skin sensitivity. Please note that the pendant is 18k gold, 18k rose gold, or rhodium plated over brass and can cause slight irritation for those with moderate or susceptible skin. Please remove before showering, swimming, working out, etc. Read the recommendations above for plated jewelry for more info. 

3.Pre-orders
●If an item is available for pre-order, it will always be indicated in the product description, along with an estimated ship date.
When you purchase a pre-order item, your card will be charged, but your order will not be fulfilled until we get it in stock.
Pre-orders cannot be canceled
●If a pre-ordered item is included in a domestic order along with in-stock items, your in-stock in-stock items will be shipped before the pre-ordered items.
●If a pre-ordered item is included in an international order, your entire order will not be shipped out until the pre-ordered item is available.
●If you would like your pre-orders to be shipped separately from our products that are in stock, please place two separate orders.

Order Issues

1.What if I forgot to put in my discount?
Unfortunately, we cannot apply discount codes to past orders and orders that have already been placed.

2.Can I use more than one discount code at checkout?
No, you may only use one code at a time. If we are running a sale with a code that automatically applies at checkout, that is the best discount we're currently offering.

3.I placed an order before a sale. Can I apply that discount to a previous order?
No. Unfortunately, we are unable to make price adjustments once orders have already been placed.

4.What if I chose the wrong size or metal color at checkout?
If you realize these types of errors on your final orders, please email ming278496595@gmail.com ASAP. If the order hasn't been shipped, our fulfillment team will do its best to make the switch. We cannot guarantee that your order will be corrected in time.

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