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Refund Policy

Refund Policy

At Water-Flow-Hearts, we strive to make our customers 100% satisfied with the product you purchased from us. Please don't hesitate to send us an email if any questions or issues, and we will assist you right away.

Returns+ Exchanges:

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The refund will be received within 7 working days after the refund.

 Please be noted that the shipping cost is not refundable.

Damage/Defects:

If the product is defective, does not work correctly, or is damaged during transportation, please let us know. For the fastest resolution, please contact our Customer Service, including a photograph demonstrating the poor quality or the item's damaged area. The most optimal pictures are on a flat surface, with the tag and error displayed.

We'll provide you the proper solutions (replacement/return/refund as appropriate)as soon as possible.

Refunds

 Once your return is received and inspected, Water-Flow-Hearts Customer Service will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.Most returns are processed within 5 business days after we receive your package.

 If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Shipping Notes for Return/Exchange :

  1. To return your product, you should mail your product to the destination location we provide to you via email thru customer service;  
  2. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable;  
  3. Depending on where you live, the time it may take for your exchanged product to reach you may vary;
  4. If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
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